Information Unit

General Information

The Information Unit of the Consular Section handles all public inquiries regarding both immigrant and nonimmigrant visa information.  

For answers to frequently asked questions, go to the nonimmigrant visa FAQ or the immigrant visa FAQ pages. 

All inquiries should include the applicant's full name, date of birth, mailing address, telephone number, petitioner's name, and HCM or ODP case number, if any.  Once we receive your inquiry, please allow 4 to 5 working days for a response.  

E-mail Address: 
hcmcinfo@state.gov

Telephone Number:
(84-8) 3520-4200/ 3520-4220

The Information Unit receives phone calls from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 4:45 p.m., Monday through Friday, except Thursday, from 2:00 p.m. to 5:00 p.m. 

Fax Number:
(84-8) 3520-4235

Street Address:

U.S. Consulate General
Consular Section Information Unit
4 Le Duan, District 1
Ho Chi Minh City, Vietnam

Our Information Booth located at 4 Le Duan Street is open from 8:00 to 11:00 a.m. and 1:00 to 3:00 p.m. Monday through Friday, except Friday, from 10:00 am to 11:00 am.  Applicants may come to the Information Booth to request information and forms or ask questions about the visa process.  Due to the high volume of cases handled by our Consular Section, consular officers are not available to speak with individual petitioners in person.  If you have case-specific questions, you may e-mail, mail, or fax your inquiry to the Information Unit.  

Mailing Address for letters sent via the U.S. Postal Service only:
U.S. Consulate General
Consular Section Information Unit
PSC 461 Box 500
FPO, AP 96521-0002

The U.S. Consulate General is closed on Vietnamese and American holidays.